Writer: Li Zhengxuan
Editor: Chen Xinyu
KUALA LUMPUR, 3 June - McDonald's, the renowned fast-food chain, has recently implemented a unique initiative at its outlets in Bukit Bintang, Kuala Lumpur, requiring customers to enter a password to access the toilet.
The new policy, which has sparked a wave of discussions among customers, comes as a response to growing concerns regarding hygiene and misuse of public restrooms, by implementing a password requirement, McDonald's aims to regulate access to their restrooms and enhance the overall experience for customers.
(The toilet code in the receipt. Image from World of Buzz,
https://worldofbuzz.com/mcd-in-bukit-bintang-locks-their-toilets-provides-their-customers-with-passcodes-instead/)
According to McDonald's management, the password system is relatively simple, when customers order food, they receive a receipt containing a unique code that allows them access to the restroom facility, and the passwords are changed periodically to ensure security and prevent abuse.
The initiative is primarily designed to prevent misuse of the facilities, maintain cleanliness standards, and minimize instances of vandalism.
Wei Jianhao, a regular McDonald's customer, expressed his support for the new system, said that “I believe this is a positive step taken by McDonald's, it ensures that only genuine customers can use the restrooms, which helps maintain sanitation standards and prevents overcrowding.”
However, some customers have expressed concern about the potential inconvenience of the new policy, some critics argue that it could cause delays during peak periods, especially when customers need to use the facilities immediately.
“At first, I thought it was a joke, but when I realized it was real, I found it inconvenient and it took away the convenience and accessibility that the restroom should provide,” said Lim Yee, a local resident in Kuala Lumpur.
He added, “Before that, at other McDonald's I've been to, the toilets inside were free, whether I was paying for them or not.”
Leung Keiyin, a spokesperson for McDonald's, said that “We understand that some customers may find the password request inconvenient, but it is necessary to keep the restroom clean and safe, and our employees are fully trained to deal with any problems in a timely manner and minimize Inconvenience to our valued customers.”
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